About Coushatta Casino Resort
Frequently Asked Questions
What is an Advantage card?
Your Advantage card verifies your membership in Coushatta's Advantage Players Club. You should use your Advantage card each time you play a slot machine in order to maximize the cash points and comp dollars you receive from your play. Your Advantage account is also used for other purposes, including discounted or complimentary hotel stays.
How do I get a Coushatta Advantage card?
Simply stop by our Advantage Center located at Main Entrance. You must have a valid, state-issued form of photo identification. It only takes a moment to create an account and receive your card. You'll be earning valuable cash back and comps in no time!
What are "points" and how do they work?
Earn points by using your Advantage card whenever you play slots. 1 point will equal 1 cent for cash back purposes. Coushatta's Advantage Club rewards are quick, easy, and very generous!
What are "comps" and how do they work?
While you are earning points playing slots, you are also earning comp dollars which can be used for meals at any Coushatta restaurant. Table game players also earn comp dollars. Redeeming comps has no effect on your point balance.
How do I get a comp hotel room?
Complimentary hotel stays are based on the amount and time of play recorded on your Advantage card. As room availability constantly changes, it is necessary to phone our Reservations department at 1-800-584-7263 to inquire about room availability.
How can I receive a win/loss statement?
You may email your request on our website or app. Please include your name, birthday, address, and Advantage number, if possible. If you would like your statement faxed, please include your fax number (including area code). Otherwise, it will be mailed - usually within five working days. You may also phone 800.584.7263, ext 7638 with the same information.
New! More Convenient For You!
Visit any promotional kiosk to receive your win/loss statement via email; it will be sent to the email address listed on your Advantage Club account.
What is the minimum age allowed on the gaming floor?
Guests under the age of 21 are not allowed access to any gaming area of the casino. Coushatta Casino Resort will check the ID's of those guests who appear to be under the age of 21.
What is considered valid proof of age?
A valid state-issued photo ID or valid passport is acceptable as proof of age. If your valid driver's license has your photo on it, it is also acceptable. Other identification that will serve as proof of age include your military identification, Merchant Marine identification, international driver's license, or resident alien registration (green card).
Can I rent a wheelchair at the casino?
If you need a wheelchair, go to the casino valet or hotel valet booth for assistance. There is no charge for its use. Your valid photo ID will be held at the location until you return the wheelchair.
How do I receive special direct mail or email offers?
The benefits of your Advantage account extend to direct mail and email offers, based on your level of play. Use your card every time you play to enjoy maximum rewards!